Position: FRONT OFFICE MANAGER.

Deadline: 30 Nov 2026.
Date posted: 01 Nov 2026.

Location:Zanzibar.

Description:

Responsibilities

  • Oversee daily front desk operations: check-in/check-out, reservations, guest requests and complaints
  • Recruit, train, schedule and supervise front desk team and night auditors
  • Maximize occupancy and ADR through upselling and room inventory control
  • Manage reservations and distribution channels (PMS, channel manager, OTAs, direct bookings)
  • Ensure smooth coordination with Housekeeping, Maintenance and F&B
  • Handle guest feedback and online reviews (Booking.com, Google, TripAdvisor) and drive service improvements
  • Monitor cash handling, daily reports, night audit and billing accuracy
  • Prepare forecasts, daily/weekly occupancy reports and department budget input
  • Ensure compliance with SOPs, GDPR, safety and local guest registration regulations
  • Stand in on the front desk when needed (hands-on role)

Requirements

  • 2-4 years in hotel front office, including 1-2 years in a supervisory or managerial role
  • Hands-on experience with a PMS (e.g. Opera, Protel, Mews, Clock)
  • Strong leadership, communication and problem-solving skills
  • Fluent English (additional languages are an advantage)
  • Knowledge of revenue basics and OTA platforms
  • Flexibility with shifts, weekends and holidays
  • Guest-focused attitude, composure under pressure
  • Degree or certification in hospitality (preferred, not always required)
  • Expatriate candidates are strongly encouraged to apply


Fill The Form to Apply
Upload your CV {Note:Should be 2mb or less and .pdf, .doc, .docx and .rtf formats}.
Incase you find any difficulties during your CV uploading, please send us your application direct to "cv@kprecruiters.co.tz" with your email subject “Application for Front Office Manager position”.
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