Job Responsibilities

• To monitor network performance, availability and security through the use of network management tools and systems
• Respond promptly to network alerts and incidents and troubleshoot and resolve network related issues in a timely manner and within SLA as per defined processes and policies
• Provide technical support to internal teams and external clients, assisting with network connectivity, configurations and troubleshooting
• Collaborate with cross functional teams, including network engineers and system administrators to diagnose and resolve complex network problems
• Perform routine network maintenance tasks including system upgrades, patch installations and hardware replacement
• Ensure compliance with network security policies, implement security measures and participate in vulnerability assessments and risk mitigation efforts
• Generate network performance reports, analyze trends and make recommendations for network improvements and optimizations on both access and core network together with customer links
• Develop and maintain network documentation, including network diagrams, configurations and standard operating procedures. (SOPs)
• Stay up to date with industry trends, emerging technologies and best practices in network operations and support
• Proactively participate in training and technical knowledge sharing workshops and cascade to sales team
• Provide accurate and timely feedback and reports to Director and NOC Manager (daily/weekly/monthly)

Qualifications

• Bachelor’s degree in information technology, Computer Science, Telecommunications, or a related field
• Minimum 2–5 years of experience in network operations, technical support, or related roles
• Strong understanding of networking concepts, protocols, and technologies including TCP/IP, DNS, DHCP, VPNs, VLANs, BGP, OSPF, and MPLS
• Hands-on experience with network monitoring tools
• Experience with network hardware, including routers, switches, firewalls, and wireless access points (Cisco, MikroTik, Fortinet, etc.)
• Knowledge of IT security principles and ability to assist in compliance and risk mitigation tasks
• Excellent communication skills, both verbal and written, to interact with technical and non-technical stakeholders
• Willingness to work in shifts, including weekends and after-hours support, as required by NOC operations