Position: DEBT COLLECTOR.
Deadline: 15 May 2024.
Date posted: 17 Apr 2024.
Location:Dar es Salaam.
Description:
Job Purpose
To support debt collection processes as well
as filing of invoices in order to support the organization in managing client accounts.
Area of Responsibilities
Debt Collection
- Reconcile client accounts so that they
properly reflect what is outstanding Following
up of payment advice.
- Handle customer complaints and escalate
accordingly.
- Calling customers on follow up of debts as per
the provided Call list and instructions given by the credit controller.
- Collecting cheques
- Collect outstanding debts from clients and
achieve collection target to ensure positive cash flow.
- Maintain debtor's book to ensure that the debt
status is accurate and latest.
- Develop reports on aged debt accounts and days
sales outstanding (DSO) reports.
- Monitor slow moving accounts to identify
delinquent debts and take necessary action to recover the debts.
- Post customers' check and ensure timely credit
transfer.
- Review collection queue to perform collection
activities accordingly. Adhere to customer policies and procedures.
- Close a specific number of collection accounts
each month to meet assigned target. Contact
debtors and implement repayment schedules and terms.
- Assist the
company to take legal action against debtors by providing necessary
information. Maintain security and confidentiality of company and customer
information.
- Follow legal requirements during debt
collections to avoid legal issues.
- Attend educational programs for professional
growth and skill development.
- Update and distribute customers statements.
- Demand letters to bad debtors.
- To file and safe custody, the demand letters
and invoices Action plan report
- To plan and organize collection meetings.
- Perform any other duties as assigned by the supervisor from time to time.
Documentation
- Ensuring all invoices for Head office are
filed correctly.
- Extract invoices as and when required for debt
follow up. Compiling required documents for legal purposes.
- Ensure receipt of all invoices from warehouse,
checking to ensure clients have signed it off and it is filed accordingly (serial numbers).
- Maintain proper filing system for all
accounting documents and reports on debt collection.
Reporting
- Report to Chief Accountant
- Ensure disbursements
statements are sent to customers by the 5th day of the new month.
Job Requirements
- Minimum
academic requirement is a Diploma/Degree in accounting, Finance and banking or any related
studies.
- Numbers
of years' experience not less than 2 years in the field.
- Reputable
working history with no doubtful records
- Excellent
communication and negotiation skills
- Ability
to positively connect with clients and encourage them to make payments toward
debts owed.
- Time
management skills are essential to complete all required client calls daily.
- Experience meeting retention and negotiation sales
goals.
- Basic computer software skills and the ability to
work within relevant data spreadsheets.
- Ability to work well in a fast-paced environment.
- Attention to detail and the ability to reason and
think quickly is essential for negotiating effectively.