Deadline: 31 Jan 2020.
Date posted: 22 Jan 2020.

Location:Dar es Salaam.


Purpose of the Role

The purpose of this role is to optimise our aftersales department within the allocated area of responsibility in a sustainable and profitable manner. The Technical Manager should lead technological development activities. Also need to possess a high degree of expertise in the given technical area, need be able to lead a team of technicians and manage the line supervisors in our aftersales department.

Key Performance Areas

  • Administration of aftersales processes and customer information
  • Market segmentation and target group identification (Database upkeep)
  • Setting targets that's aligned to the overall business strategy
  • Provide for a strong leadership role for future benefit and growth of the company
  • Taking on the responsibility of directing the aftersales department and its business portfolio to ensure efficient and effective operations on a day to day activities
  • Oversee technical business development
  • Provide proper budget planning on both income and expense side
  • Building and maintaining strategic relationships with customers
  • Provide Support to debt collection
  • Prepare detailed reports for each product group
  • Provide support to technicians and customers
  • Working together and communicating with other departments within the company
  • Follow up on existing customers and ensure business retention
  • Create Value for customers through continuous market research and development
  • Take responsibility for revenue targets and manage profit and losses to the company
  • Take ownership of customers problems and resolve issues through support processes
  • Maintain a safe working environment (according to safety policy and procedures)
  • Achieve individual scorecard KPIs
  • Effective self-management and performance ownership
  • Adherence to any reasonable instruction

Qualification, Experience & Competencies

  • Preferable must have a Technical Degree
  • Minimum Form 4 Schooling, Post Form 6 qualifications would be advantageous
  • Minimum 10 years' work experience in management position or Supervisor
  • Must be safe-motivated and able to work largely unmanaged
  • Strong ability to enter new customer markets
  • Ability to acquire new accounts
  • Ability to build professional relationships with key customers
  • Effectively manage the workshop and aftersales team enabling the team to reach the required and set out targets
  • Lead and develop technical knowhow of the technicians
  • Conduct weekly and monthly meetings with the technicians and management
  • Maintain strong communication channels with the various suppliers
  • Ability to work under immense pressure
  • Ability to think clearly in conflict situations
  • Must be reliable, honest and show integrity
  • Valid driver's licence
  • Computer Literate
  • Good understanding of electronics, diesel, petrol and LPG engines, hydraulics, transmissions

Fill The Form to Apply
Upload your CV {Note:Should be 2mb or less and .pdf, .doc, .docx and .rtf formats}.
Incase you find any difficulties during your CV uploading, please send us your application direct to "cv@kprecruiters.co.tz" with your email subject “Application for Technical Manager position”.