Position: OPERATIONS MANAGER.
Deadline: 31 May 2019.
Date posted: 15 May 2019.
Location:Dar es Salaam.
Description:
Scope of the job
To
be responsible for overseeing operations activities within and outside the company which contribute to the effective production of services
To be responsible for handling the total logistics
chain of export and import activities for the Company's Clientele
Key Roles & Responsibilities
- To be responsible for developing and maintaining operations strategies to meet the agreed Company objectives within the frame work
- To develop a customer relationship management that seeks to improve Company's service delivery
- To assist the Director of Operations to develop and implement a Company-wide plan to offer excellent service to the clients, working with all departments for smooth execution of operational activities
- To assist the Director of Operations to develop an annual operations plan that fits into the overall short- and long-term objectives of the Company
- To forester good working relationship with Customs Authorities and other Clearing and Forwarding agents in the industry
- To prepare accurate daily and monthly operations reports and submit to the Director of Operations
- To ensure implementation of the strategic plan to acquire high levels of productivity for the Company
- To physically supervise areas of offloading and loading to ensure equitable allocation of machines to all areas of need from time to time
- To play an advisory role to the Director of Operations on improvement of overall performance of day to day operations
- To ensure that occupational health and safety are adhered to in all work places
- Regulate the receipt and exit of all cargo, vehicles and containers in accordance to the set standard operating procedures (SOP). Where this is not in place, the Operation Officer will work with the Director of Operations to effectively develop a relevant SOP to suit the business and work to ensure an excellent service offering to the clientele
- To perform any other official duties as may be assigned by the Director of Operations
Skills Specification
- A promoter of Company core values
- Excellent Operational Skills
- Good Customer skills
- Good communication, interpersonal skills and collaborative management style
- An innovative individual
- A demonstrated commitment to high ethical standards at a diverse work place
- Customer service skills
- Winning attitude
- Delegate responsibilities effectively
- Ability to work in multidisciplinary and multicultural environment is essential
Minimum Qualifications & Experiences
- Must have a minimum of a Bachelor’s degree in related field or its equivalent from accredited training institution
- Practical work experience of at least five (5) years at a senior management level in a reputable medium sized Company. Work experience in a freight industry is a definite advantage
- Complete knowledge of import and export formalities
- Must be computer literate and fluent in English and Swahili
- Good knowledge of Government rules, procedures is desired
- Excellent knowledge of customs procedures and Shipping Incoterms are a must
- Self-motivated with high level of confidentiality
- Mature with sober mind
- Strong understanding of customer and marketing dynamics and requirements
- Experience with both Inland Container Depot and Container Freight Station (Exports) are a definite advantage