On behalf of our esteemed client from Freight & Logistics industry, we are seeking to hire an experience Client Relationship to manage the clients' expectations and provide the platform and
guidance in achieving highest services to the company's Customers.
Job Responsibilities
Driving creative problem solving initiatives throughout all the Client Relationship functions.
Ensure all Client Relationship functions are fully aware of all
operations and that they are fully trained on all required systems
internal and external dictated by the industry.
Ensure that quality feedback is always provided in a timely manner to all clients.
Advise clients on Clearance & Forwarding requirements and ensure
timely submission of appropriate documents to facilitate opening of
respective operation files.
Actively liaise with the Operations Manager to co-ordinate and
streamline all operations to best suite our customer's requirements.
Monitor and keep data of all costs/incidentals pertaining to clearance/movements.
Manage the efficiency of all Pro-Forma to Final Invoice processes
Continually look to improve processes and procedures, and assist in
creating & maintaining accurate internal Standard Operating
Procedures at all times
Have an overall responsibility to take an active, daily role in
maintain the highest Health, Safety & Environment & Quality
standards in the company
Qualifications
A bachelor's degree in Operations Management/Supply Chain Management or any related field
4+ years experience in freight forwarding & Logistics industry
Must have prior experience in operational customer relations
Proficiency in Microsoft Office Suite packages (Word, Excel, Power Point)
Fluent written and spoken English and Kiswahili
Should be able a team player, honest and upholds integrity