Description:

Responsibilities

• Looks after all elements of distribution and customer service; this includes overseeing the Call Centre Sales to drive sales, quality, and excellent customer experience
• Must be a proactive self-starter who is able to take responsibility and drive performance independently. Experience of managing teams, preferably in sales, and of working in a telecom operator is a plus
• Responsible for performance management, capacity planning, cost/benefit analyses; defining user requirements; delivering high quality, trusted outputs and reporting accurately are also important
• The individual should be passionate customer experience specifically for low income customers through excellent education and sales processes. This means delivering fantastic customer service and a fast, transparent claims process
• The individual will need to maintain a team required to deliver on their objectives that is trusted and also able to work independently and responsibly. This includes training, coaching and disciplining employees and providing continuous feedback to inform compensation and career development
• Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
• Maintains professional and technical knowledge by tracking emerging trends in relevant insurance, call center, field sales and telecoms fields
• Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value and achieve success

Requirements

• Bachelor's Degree in Marketing and Sales, Business  preferred
• 5+ years' experience in sales, telemarketing or working for a telecoms operator in a field sales environment/Call Centre
• Excellent Microsoft Excel and Powerpoint skills
• Sales experience is an added advantage
• Ability to take ownership, work independently and deliver to deadlines be accountable and able to meet deadlines
• Excellent communication, interpersonal and leadership skills required and the ability to manage your time, supervisors and direct reports effectively

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