Description:

General Purpose

Operations Manager plans, directs and coordinates the operations of the company. The Operations Manager is responsible for ensuring and improving the performance, productivity, efficiency and profitability of departmental and company operations through the provision of effective methods and strategies.

Main Job Tasks and Responsibilities

• Coordinate, manage and monitor the workings of various departments in the company.
• Review financial statements and data. Utilize financial data to improve profitability. Prepare and control operational budgets. Control inventory. Plan effective strategies for the financial well being of the  company.
• Improve processes and policies in support of company goals. Formulate and implement departmental and company policies and procedures to maximize output. Monitor adherence to rules, regulations and  procedures.
• Plan the use of human resources. Organize recruitment and placement of required staff. Establish company structures. Delegate tasks and accountabilities. Establish work schedules. Supervise staff. Monitor and evaluate performance.
• Coordinate and monitor the work of various departments involved in production, warehousing, pricing and distribution of goods. Monitor performance and implement improvements. Ensure quality of products. Manage quality and quantity of employee productivity. Manage maintenance of  equipment and machinery. Provide technical support where necessary.
• Monitor, manage and improve the efficiency of support services such as IT, HR, Accounts and Finance. Facilitate coordination and communication between support functions.
• Manage customer support. Plan and support sales and marketing activities.
• Liaison with top management. Assist in the development of strategic plans for operational activity. Implement and manage operational plans.

Education and Experience

• Degree in Business Administration, Management or any related field
  
• At least 5 years relevant experience
• Knowledge and experience in organizational effectiveness and operations management
  
• Knowledge of business and management principles and practices
• Knowledge of financial and accounting principles and practices
• Knowledge of human resource principles and practices
• Knowledge of project management principles and practices
• Information technology skills

Key Competencies

• Critical thinking and problem solving skills
• Planning and organizing
• Decision-making
• Communication skills
• Persuasiveness
• Influencing and leading
• Delegation
• Team work
• Negotiation
• Conflict management
• Adaptability
• Stress tolerance

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