Description:

Job Responsibilities

• Looks after all elements of distribution and customer service for a new partnership with a telecoms operator. This includes overseeing both call centre and field sales to drive sales and excellent customer experience.
• Must be a proactive self-starter who is able to take responsibility and drive performance independently. Experience of managing teams, preferably in sales, and of working in a telecom operator is a plus.
• Responsibility for performance management, capacity planning, cost/benefit analyses; defining user requirements; delivering high quality, trusted outputs and reporting accurately are also important.
• Driving performance in the call centre and in field sales by driving continuous improvement in sales, attendance, quality, customer service and teamwork.
• The individual should be passionate customer experience specifically for low income customers through excellent education and sales processes. This means delivering fantastic customer service and a fast, transparent claims process
• They will also need to recruit and maintain a team required to deliver on their objectives that is trusted and also able to work independently and responsibly. This includes training, coaching and disciplining employees and providing continuous feedback to inform compensation and career development;
• Prepares call center and field sales performance reports by collecting, analyzing, and summarizing data and trends.
• Maintains professional and technical knowledge by tracking emerging trends in relevant insurance, call center, field sales and telecoms fields.
• Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value and achieve success

Qualifications

• Bachelor Degree in Marketing, Business or Communications preferred
• 5+ years experience in sales, telemarketing or working for a telecoms operator in a field sales environment
• Excellent Microsoft Excel and Powerpoint skills
• Sales experience is preferred
• Ability to take ownership, work independently and deliver to deadlines be accountable and able to meet deadlines
• Excellent communication, interpersonal and leadership skills required and the ability to manage your time, supervisors and direct reports effectively
• Ability to work overtime as necessary to meet quotas and guide team
• Preferably someone from Zanzibar

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