Looks after all elements of
distribution and customer service for a new partnership with a telecoms
operator. This includes overseeing both call centre and field sales to
drive sales and excellent customer experience.
Must be a proactive
self-starter who is able to take responsibility and drive performance
independently. Experience of managing teams, preferably in sales, and of
working in a telecom operator is a plus.
Responsibility for performance
management, capacity planning, cost/benefit analyses; defining user
requirements; delivering high quality, trusted outputs and reporting
accurately are also important.
Driving performance in the call
centre and in field sales by driving continuous improvement in sales,
attendance, quality, customer service and teamwork.
The individual should be
passionate customer experience specifically for low income customers
through excellent education and sales processes. This means delivering
fantastic customer service and a fast, transparent claims process
They will also need to recruit
and maintain a team required to deliver on their objectives that is
trusted and also able to work independently and responsibly. This includes
training, coaching and disciplining employees and providing continuous
feedback to inform compensation and career development;
Prepares call center and field
sales performance reports by collecting, analyzing, and summarizing data
and trends.
Maintains professional and
technical knowledge by tracking emerging trends in relevant insurance,
call center, field sales and telecoms fields.
Accomplishes organization goals
by accepting ownership for accomplishing new and different requests;
exploring opportunities to add value and achieve success
Qualifications
Bachelor
Degree in Marketing, Business or Communications preferred
5+
years experience in sales, telemarketing or working for a telecoms operator in
a field sales environment
Excellent
Microsoft Excel and Powerpoint skills
Sales
experience is preferred
Ability
to take ownership, work independently and deliver to deadlines be accountable
and able to meet deadlines
Excellent
communication, interpersonal and leadership skills required and the ability to
manage your time, supervisors and direct reports effectively
Ability
to work overtime as necessary to meet quotas and guide team