Deadline: 15 Jan 2017.
Date posted: 06 Jan 2017.

Location:Dar es Salaam.


Job Description

Customer Service Executive ensures that the needs of customers are being satisfied. The aim is to provide excellent customer service and to promote this idea throughout the company. He/she is expected to understand and satisfy the customers requirements and exceed their expectations if possible.

Job Duties

  • Providing help and advice to customers using your company services
  • Communicating courteously with customers by telephone, email, letter and face to face
  • Investigating and solving customers problems, which may be complex or long-standing problems that have been passed on by other customer service team members
  • Handling customer complaints or any major incidents
  • Keeping accurate records of discussions or correspondence with customers;
  • Analysing statistics or other data to determine the level of customer service that the company provide
  • Producing written information for customers, often involving use of computer packages/software
  • Writing reports analysing the customer service that the company provides
  • Developing feedback or complaints procedures for customers to use
  • Developing customer service procedures, policies and standards of the company
  • Meeting with managers to discuss possible improvements to customer service
  • Delivering a high standard of customer service
  • Learning about your company services and keeping up to date with changes
  • Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses


  • Diploma or Degree with 3 years work experience in the same field
  • Good communications skills
  • Ability to listen and active problem solving skills
  • Good interpersonal skills
  • Knowledge of relevant computer applications
  • Ability to handle pressure

Fill The Form to Apply
Upload your CV {Note:Should be 2mb or less and .pdf, .doc, .docx and .rtf formats}.
Incase you find any difficulties during your CV uploading, please send us your application direct to "cv@kprecruiters.co.tz" with your email subject “Application for Customer Service Executive position”.