Description:

Job Purpose

Medical Receptionist works at hospital and is responsible for basic clerical tasks such as answering phones, greeting patients and visitors, and scheduling appointments in a professional and timely manner.

Job Duties

• Welcomes and greets all patients and visitors, in person or over the phone
• Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette
• Responsible for keeping the reception area clean and organized
• Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information
• Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff
• Responds to inquiries by patients, prospective patients, and visitors in a courteous manner
• Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment
• Protects patient confidentiality, making sure protected health information is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.

Qualifications

• Diploma or Degree from any field
• Previous office administration or receptionist experience, and a minimum of 2 years work experience in a medical office/hospital

Skills

Telephone etiquette, customer service, basic word and excel programs, time management, multi-tasking, organization, scheduling

Customer Service

• The medical receptionist is often the first contact a patient has with the medical facility. Giving patients personal attention can go a long way in establishing their positive experience with the facility.
• The receptionist should give the patients a warm welcome when they enter the office. Even if you can't verbally greet the patient, getting eye contact with them lets them know you are aware of their presence and will get to them as soon as possible.
• If the patient brings a problem to the receptionist, it should be addressed by immediately bringing it to the attention of the nurse, clinician, or administrator as appropriate.

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