Medical Receptionist works at hospital and is responsible for basic clerical tasks such as answering phones,
greeting patients and visitors, and scheduling appointments in a
professional and timely manner.
Job Duties
Welcomes and greets all patients and visitors, in person or over the phone
Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette
Responsible for keeping the reception area clean and organized
Registers
new patients and updates existing patient demographics by collecting
detailed patient information including personal and financial
information
Facilitates patient flow by notifying the
provider of patients' arrival, being aware of delays, and communicating
with patients and clinical staff
Responds to inquiries by patients, prospective patients, and visitors in a courteous manner
Keeps
medical office supplies adequately stocked by anticipating inventory
needs, placing orders, and monitoring office equipment
Protects patient confidentiality, making sure protected health information is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.
Qualifications
Diploma or Degree from any field
Previous office administration or receptionist experience, and a minimum of 2 years work experience in a medical office/hospital
Skills
Telephone etiquette, customer service, basic word and excel
programs, time management, multi-tasking, organization, scheduling
Customer Service
The medical
receptionist is often the first contact a patient has with the medical
facility. Giving patients personal attention can go a long way in
establishing their positive experience with the facility.
The
receptionist should give the patients a warm welcome when they enter the
office. Even if you can't verbally greet the patient, getting eye
contact with them lets them know you are aware of their presence and
will get to them as soon as possible.
If the patient brings a
problem to the receptionist, it should be addressed by immediately
bringing it to the attention of the nurse, clinician, or administrator
as appropriate.